Terms of Service

2.1 You must be at least 18 years old to use the Service.

2.2 If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms. “You” includes that entity.

3.1 You must provide accurate and complete information when creating an Account and keep it updated.

3.2 You are responsible for all activity on your Account, including activity by Users you authorize.

3.3 You must safeguard your credentials. Notify us immediately if you suspect unauthorized access.

4.1 DialStrike provides AI assisted call handling and related business communication features, which may include:

• provisioning phone numbers
• routing calls, collecting caller messages, and capturing call events
• real time AI voice interactions
• call transcripts, summaries, and structured call outcomes
• integrations such as Google Calendar
• uploads and imports such as CSV files
• configuration via prompts, scripts, and workflows

4.2 The Service may change over time. We may add, modify, or remove features. We may also change usage measurement and billing units. We will try to provide reasonable notice for material changes when practical.

5.1 Trial Minutes. New Accounts may receive 30 minutes of free trial minutes (“Trial Minutes”). Trial Minutes have no cash value and are not transferable.

5.2 Order of use. Trial Minutes are used first before any paid Usage is charged.

5.3 Expiration and inactivity. If you do not use the Service for a period of time, we may close or suspend the Account, and any unused Trial Minutes may be forfeited. Our current target for inactivity closure is 90 days, but we may change that period.

5.4 Abuse. We may limit, revoke, or deny Trial Minutes if we believe an Account is abusing promotions or attempting to obtain multiple trials.

6.1 Payment method required. You must provide a valid payment method to create and maintain an Account. You authorize us and our payment processor to charge your payment method for all fees, Usage, recurring charges (if enabled), and applicable taxes.

6.2 Usage based billing. Charges may accrue based on Usage metrics shown in the Service.

6.3 Phone numbers included. One phone number may be included with the Service, subject to availability and carrier rules. We may offer additional numbers as an optional paid add on in the future. If offered, pricing and billing terms for additional numbers will be displayed in the Service at the time you enable them.

6.4 Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable taxes, except taxes on our income.

6.5 Failed payments. If payment cannot be processed, we may suspend, limit, or terminate the Service until payment is received.

7.1 No refunds. Fees and charges are final and not refundable, except where required by law.

7.2 Billing errors. We may, at our discretion, issue credits or refunds to correct billing errors, duplicate charges, or clearly incorrect metering.

7.3 Chargebacks. If you believe a charge is incorrect, contact support@dialstrike.com promptly and provide relevant details. You agree not to initiate a chargeback without first giving us a reasonable chance to review and resolve the issue.

8.1 What can renew automatically. Certain features may renew automatically (for example, add ons such as additional phone numbers, premium features, or other recurring services if offered). If a feature renews automatically, the Service will display that it is recurring and the renewal interval and price at the time you enable it.

8.2 Your authorization. By enabling a recurring feature, you authorize us to charge your payment method automatically at the stated interval until you cancel.

8.3 How to cancel. You can cancel recurring features at any time from your account settings or by contacting support@dialstrike.com. Cancellation stops future renewal charges for that feature.

8.4 Timing and proration. Unless stated otherwise in the Service, cancellation takes effect at the end of the current billing period. We do not provide prorated refunds or credits for partial periods.

8.5 Canceling your Account. You may cancel your Account at any time from your account settings (if available) or by contacting support@dialstrike.com. You remain responsible for all accrued fees and Usage through the effective cancellation date.

8.6 Price changes and notice. We may change pricing and fees. When practical, we will provide notice of material changes. If applicable law requires additional notice or specific consent for certain changes, we will follow those requirements.

9.1 Third party carriers. Telephony features depend on Third Party Services, including telecom carriers. DialStrike is not responsible for carrier outages, delivery failures, call quality issues, number availability, or carrier policy decisions.

9.2 Number provisioning and availability. Phone numbers are provisioned through third party providers. Availability and eligibility depend on carrier rules. We do not guarantee that any specific number will remain available.

9.3 Porting. Number porting may be available depending on the carrier. Porting timelines, restrictions, and requirements are controlled by carriers.

9.4 Emergency services. The Service is not intended for emergency calling. Do not rely on the Service for emergency access.

10.1 Transcription default. Calls handled by the Service are transcribed by default and transcripts are saved to your Account for review and operational use.

10.2 Audio recordings. Audio recordings are not saved by default. If you enable audio recording or other logging features, you are responsible for ensuring you have any required legal consents.

10.3 AI outputs. The Service may generate transcripts, summaries, classifications, extracted data, and suggested actions. AI outputs may be incorrect, incomplete, or inappropriate for your situation. You are responsible for reviewing outputs before relying on them.

11.1 Ownership. As between you and DialStrike, you retain all rights in Customer Content. DialStrike does not claim ownership of your Customer Content.

11.2 License to operate the Service. You grant DialStrike a worldwide, non exclusive, royalty free license to host, store, transmit, process, reproduce, modify (solely for formatting and processing), and display Customer Content only as necessary to provide, maintain, secure, and improve the Service and as otherwise permitted by these Terms.

11.4 Restricted data. Unless we expressly agree in writing, you will not upload or provide Customer Content that is regulated as protected health information under HIPAA or other highly regulated data that requires specialized safeguards.

12.1 In product deletion. Where available, you may delete certain Customer Content within the Service (for example prompts, CSV uploads, configurations, and transcripts). Deletion requests may take a short period to fully propagate across systems.

12.2 After cancellation. After Account cancellation, we will delete remaining Customer Content within a reasonable period, typically within 30 days.

12.3 What we may retain. Even after deletion or cancellation, we may retain limited information as required by law or for legitimate business purposes, such as billing and tax records, payment history, audit trails, and limited security and abuse prevention logs. We do not use retained records to sell your information.

12.4 Legal holds. If we are required to preserve information due to a legal request, lawful order, or dispute, we may retain relevant information until the matter is resolved.

13.3 Enforcement. We may suspend or terminate Accounts that violate this section, and we may remove or disable access to Customer Content as needed to comply with law or protect the Service.

14.1 The Service may allow you to connect Third Party Services such as Google Calendar.

14.2 Your use of Third Party Services is governed by their terms and policies. DialStrike is not responsible for Third Party Services.

14.3 If you connect Google services, you authorize us to access and process Google user data as needed to provide the features you enable, such as checking availability and creating, updating, or deleting events.

15.1 DialStrike materials. The Site, Service, software, designs, trademarks, logos, and content provided by DialStrike are owned by DialStrike or its licensors and are protected by intellectual property laws.

15.2 Limited license. Subject to these Terms, DialStrike grants you a limited, revocable, non transferable, non sublicensable license to access and use the Service for your internal business purposes.

15.3 Feedback. If you provide suggestions, ideas, or feedback, you grant DialStrike the right to use it without restriction or compensation.

17.1 Term. These Terms begin when you first use the Service and continue until terminated.

17.2 Your termination. You may stop using the Service at any time. You remain responsible for all accrued fees and Usage through the effective termination date.

17.4 Effect of termination. Upon termination, your right to use the Service ends. Deletion and retention are governed by Section 12.

You agree to defend, indemnify, and hold harmless DialStrike and its officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• your Customer Content
• your use of the Service
• your violation of these Terms
• your violation of any law, including calling, texting, and recording laws, or your failure to obtain required consents

22.1 Agreement to arbitrate. You and DialStrike agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis, and not in court, except as provided below.

22.2 Arbitration provider and rules. The arbitration will be administered by the American Arbitration Association (AAA) under its applicable rules. If AAA is unavailable, the parties will agree to a comparable arbitration provider.

22.3 Location. Unless the parties agree otherwise, the arbitration will take place in Orange County, California. The arbitrator may conduct proceedings by video, phone, or written submissions when appropriate.

22.4 Informal resolution first. Before starting arbitration, you agree to contact us at support@dialstrike.com and provide a brief description of the dispute and your requested relief. The parties will attempt to resolve the dispute informally within 30 days.

22.5 Exceptions. Either party may bring an individual action in small claims court if the claim qualifies. Either party may also seek injunctive or equitable relief in court to protect intellectual property or prevent unauthorized use of the Service.

22.7 Fees. Payment of arbitration fees will be governed by the arbitration provider rules. We will consider fee shifting as required by law and the applicable rules.

22.8 Opt out. You may opt out of arbitration within 30 days of creating your Account by emailing support@dialstrike.com with the subject line “Arbitration Opt Out” and the email address associated with your Account.

25.1 Assignment. You may not assign these Terms without our written consent. We may assign these Terms as part of a corporate transaction or by operation of law.

25.2 Severability. If any provision is unenforceable, the remaining provisions remain in effect.

25.3 No waiver. Failure to enforce a provision is not a waiver.

25.4 Entire agreement. These Terms, together with any policies referenced on the Site (including the Privacy Policy), form the entire agreement between you and DialStrike regarding the Service.